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FAQ/Return/Warranty/Shipping Policies

 

What size Clawz shoe should I purchase?

Size chart

Clawz shoes are comfy and are made for growing feet.  Use our Clawz Size Guide (link available on Order pages) to find the Clawz just right for you.

What is our warranty/exchange/refund policy?

Our return policy requires that all returned goods be issued a Return Authorization # by emailing your concern/issue to customerservice@clawzshoes.comShoes returned for any reason without a Return Authorization # will not be accepted.

Warranty against Defects

We currently offer a 30-day shoe replacement warranty for any reason with proof of online purchase. Only shoes purchased through the clawzshoes.com company website can be returned and will be replaced with same size and color of original purchase.

Exchanges

If you require a different size please contact us via e-mail within 30 days at customerservice@clawzshoes.com to receive a Return Authorization # before returning you shoes.  All returned goods must be in their original, unworn condition with no visible wear and are subject to a $5 restocking fee.  Upon receipt of item (return shipping cost is the responsibility of the customer) and payment of restocking fee, Clawz Shoes will mail you a new size (shipping to customer to be paid by Clawz Shoes).  Clawz Paint Pens can only be returned due to defect.

Refunds

Any item can be returned for any reason in unworn, unused condition within 30 days of receipt after first obtaining a Return Authorization # and payment of a $5 restocking fee. Returns to our warehouse that are determined to be worn or altered (at our sole discretion) will not be eligible for refund or exchange. Shipping charges are not refundable and the cost of return shipping is the responsibility of the customer.

I need customer service help. How can I contact you?

Our customer service team is happy to assist with questions you have about Clawz products, policies, and orders.

Please contact us via e-mail at customerservice@clawzshoes.com and we will be happy to assist you with any questions you may have. 

When will my order ship?

Your items will ship within 72 hours of placing your order.

Can we ship internationally?

Currently we are accepting online orders for shipping to many countries.  Sometimes, the website will not allow an international order.  If this happens then please contact us at customerservice@clawzshoes.com as we are able to accept PayPal for your international order.  Please note that our shipper charges a $5 surcharge for International orders.

 

If we have not answered your questions: email us at customerservice@clawzshoes.com 


Clawz SHOES LLC

10936 N. Port Washington, #102
Mequon, Wisconsin
53092
customerservice@clawzshoes.com